Coppr Status - Incident history https://coppr.instatus.com Coppr Sun, 11 Sep 2022 16:00:00 +0000 Scheduled Maintenance for Dashboard updates and upgrades. Type: Maintenance Duration: 10 days, 11 hours and 35 minutes Affected Components: Dashboard Sep 7, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 7, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 11, 16:00:00 GMT+0 - Identified - During this time, any edits will be saved, but will not reflect live until maintenance is completed. As soon as maintenance is completed, your edits will show up live on both Coppr Link profiles and connected Smart Cards. Only the dashboard will be down during maintenance, Coppr Link and Coppr Card should continue functioning normally. We apologize for any inconvenience during this time. Sep 18, 05:34:40 GMT+0 - Completed - Maintenance to the Dashboard for upgrades and preparation for Coppr 3.0 has been completed. Updating your Coppr Link & Card via the Dashboard is live. We've worked tirelessly over the past week, building an entirely new platform for Coppr Services. You should already experience improvements throughout the Dashboard. We will monitor the Dashboard closely over the next week, to ensure there no bugs creep up. Let us know if you hit any snags at bugs@coppr.online. Art Type: Maintenance

Duration: 10 days, 11 hours and 35 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - During this time, any edits will be saved, but will not reflect live until maintenance is completed. As soon as maintenance is completed, your edits will show up live on both Coppr Link profiles and connected Smart Cards. Only the dashboard will be down during maintenance, Coppr Link and Coppr Card should continue functioning normally. We apologize for any inconvenience during this time..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>05:34:40</var> GMT+0</small><br><strong>Completed</strong> - Maintenance to the Dashboard for upgrades and preparation for Coppr 3.0 has been completed. Updating your Coppr Link & Card via the Dashboard is live. We've worked tirelessly over the past week, building an entirely new platform for Coppr Services. You should already experience improvements throughout the Dashboard. We will monitor the Dashboard closely over the next week, to ensure there no bugs creep up. Let us know if you hit any snags at bugs@coppr.online. Art.</p> ]]> Sun, 11 Sep 2022 16:00:00 +0000 https://coppr.instatus.com/maintenance/cl7rxc77n7007b4on72qamcan https://coppr.instatus.com/maintenance/cl7rxc77n7007b4on72qamcan Minor Outage with editing Coppr Link Type: Incident Duration: 5 days Affected Components: Dashboard Aug 22, 15:25:00 GMT+0 - Resolved - We had reports from a few Coppr Link users, stating profile changes wouldn't save. We identified the issue as being a change in the Dropbox API, where we store .vcf files. The issue is now resolved! Type: Incident

Duration: 5 days

Affected Components:

<p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>15:25:00</var> GMT+0</small><br><strong>Resolved</strong> - We had reports from a few Coppr Link users, stating profile changes wouldn't save. We identified the issue as being a change in the Dropbox API, where we store .vcf files. The issue is now resolved!.</p> ]]> Mon, 22 Aug 2022 15:25:00 +0000 https://coppr.instatus.com/incident/cl74wutib25214kbmxrngi32ku https://coppr.instatus.com/incident/cl74wutib25214kbmxrngi32ku Minor outage with copprQR Type: Incident Duration: 5 hours and 18 minutes Affected Components: copprQR Oct 13, 22:47:06 GMT+0 - Identified - It seems we have isolated the issue. 🎉 Rebrandly, the company we use to handle all of our links is experiencing a partial outage in their HTTPS redirection of links. We have made contact with their support department which informed us they have already implemented a fix that should start taking effect within the next couple of hours for most links, and back to normal for all links in 24 hours. To read and follow Rebrandly's status report [go here.](https://status.rebrandly.com/incidents/3cg5rv55k11h) We are updating the status from **Minor Outage** to **Under Maintenance**. Oct 13, 23:50:01 GMT+0 - Monitoring - Rebrandly has provided us with some priority support (*rock on Rebrandly *🤘) and it appears as if the issue has been resolved for the links for the copprQR systems, and throughout the rest of the OS. We'll continue to closely monitor the issue over the next hour before updating the issue to **Resolved**. Oct 14, 03:24:17 GMT+0 - Resolved - After working with Rebrandly to get priority support for **Coppr** we're going to go ahead mark the minor outage as resolved! 🥳 We've been tracking the copprQR links for the past few hours and everything seems to working well throughout the operating system. Oct 13, 22:05:56 GMT+0 - Investigating - We are currently investigating an incident with the copprQR code system that seems to be affecting some users. Type: Incident

Duration: 5 hours and 18 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>22:47:06</var> GMT+0</small><br><strong>Identified</strong> - It seems we have isolated the issue. 🎉 Rebrandly, the company we use to handle all of our links is experiencing a partial outage in their HTTPS redirection of links. We have made contact with their support department which informed us they have already implemented a fix that should start taking effect within the next couple of hours for most links, and back to normal for all links in 24 hours. To read and follow Rebrandly's status report [go here.](https://status.rebrandly.com/incidents/3cg5rv55k11h) We are updating the status from **Minor Outage** to **Under Maintenance**. .</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>23:50:01</var> GMT+0</small><br><strong>Monitoring</strong> - Rebrandly has provided us with some priority support (*rock on Rebrandly *🤘) and it appears as if the issue has been resolved for the links for the copprQR systems, and throughout the rest of the OS. We'll continue to closely monitor the issue over the next hour before updating the issue to **Resolved**..</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>03:24:17</var> GMT+0</small><br><strong>Resolved</strong> - After working with Rebrandly to get priority support for **Coppr** we're going to go ahead mark the minor outage as resolved! 🥳 We've been tracking the copprQR links for the past few hours and everything seems to working well throughout the operating system..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>22:05:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident with the copprQR code system that seems to be affecting some users. .</p> ]]> Wed, 13 Oct 2021 22:05:56 +0000 https://coppr.instatus.com/incident/ckuq2egrg1103176sofib2trmql https://coppr.instatus.com/incident/ckuq2egrg1103176sofib2trmql Smart card not linking when scanned. Type: Incident Duration: 20 hours and 27 minutes Affected Components: Coppr Card Mar 25, 23:59:52 GMT+0 - Investigating - We are currently investigating an incident with the Coppr Smart Card's NFC linking system that seems to be affecting some users. Mar 26, 00:03:06 GMT+0 - Identified - It seems we have isolated the issue. Earlier today we updated some "A" name records earlier that is causing some user's Digital Personas from loading upon using their smart cards. We are currently working to correct the issue. An automatic over the air update will be made as soon as we complete the fix. No action will be required on your end. Mar 26, 00:12:04 GMT+0 - Monitoring - We have just implemented a fix and are monitoring the results. Stay tuned. Mar 26, 00:20:19 GMT+0 - Resolved - Houston... All Systems GO! 🚀 We have resolved the issue. Your smart card should be fully functioning and opening even faster than before the update/outage. Type: Incident

Duration: 20 hours and 27 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>23:59:52</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident with the Coppr Smart Card's NFC linking system that seems to be affecting some users..</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>00:03:06</var> GMT+0</small><br><strong>Identified</strong> - It seems we have isolated the issue. Earlier today we updated some "A" name records earlier that is causing some user's Digital Personas from loading upon using their smart cards. We are currently working to correct the issue. An automatic over the air update will be made as soon as we complete the fix. No action will be required on your end. .</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>00:12:04</var> GMT+0</small><br><strong>Monitoring</strong> - We have just implemented a fix and are monitoring the results. Stay tuned..</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>00:20:19</var> GMT+0</small><br><strong>Resolved</strong> - Houston... All Systems GO! 🚀 We have resolved the issue. Your smart card should be fully functioning and opening even faster than before the update/outage..</p> ]]> Thu, 25 Mar 2021 23:59:52 +0000 https://coppr.instatus.com/incident/ckmpjiw5x260834ymohmv3qv97x https://coppr.instatus.com/incident/ckmpjiw5x260834ymohmv3qv97x